IT Solutions Technician Level 3

INTENT:

Learners will follow a curriculum which adapts to the individual learning needs of learners who are working towards level 3. Learners will have opportunities to develop their knowledge, skills, behavior and understanding of workplace expectations. Take part in a variety of workplace experiences which actively promote problem solving, employability skills and responsibility. The main aim of this Apprenticeship is to develop the skills learners need to engage to progress further in work or access higher level learning. Learners will increase their development in areas such as:

• Vocational Skills and workplace understanding
• Responsibility for own work and self-development
• Independent learning and research
• Motivation to succeed Employability Skills
• Accessing CIAG internally and externally Development of these skills will help prepare them to be able to participate with confidence in future job opportunities.

QUALIFICATIONS:

Maths Functional Skill Level 2 & English Functional Skill Level 2 End Point Assessment to be completed upon learner reaching Gateway stage, this will consist of: Professional Discussion underpinned by portfolio & project report & questioning

CORE KNOWLEDGE & SKILLS:

• Solution lifecycle stages
• Waterfall, Agile and DevOps
• Solution architecture
• Legislation, policies and standards related to IT solutions
• Hardware and software
• Business performance, continuity and resilience
• Internet of Things (IOT) AI and Automation
• Binary & Hexadecimal Cyber security, risk, impact and security
• Configuration management and version control
• Vendor support and commercial cloud offerings
• Cloud, cloud services and storage
• Servers, end-user computers and mobile devices
• Networking, devices routers and network switches
• Creates and maintains documentation in accordance with best practice, organisational guidance and legislation.
• Diagnoses and understands client requirements and problems using sound analytical and problem solving skills
• Communicates effectively in a variety of situations including formal and informally both within their team and externally.
• Operates securely across all their areas of responsibility, in line with organisational guidance and legislation.

BEHAVIOURS:

• Works professionally and independently, taking responsibility and initiative as appropriate
• Demonstrates standard business courtesies and professional ethics in how they work
• Demonstrates a productive and organised approach to their work
• Works effectively with customers, clients and users.

ASSESSMENT:

Each month you will be expected to learn something new.

• Learning will take place both on and off the job
• You will work with a workplace mentor to learn on the job
• Your Tutor will meet with you at regular intervals
• Quarterly, you will officially review your progress
• You will be invited to Master classes

COURSE CONTENT:

IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many such teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution life cycle: requirements gathering,solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more atone or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.

An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test and implement IT solutions and to provide ongoing support both directly to end users and for the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time. Some tasks may be very technical, others may be more analytical, business or user focused.

IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities so all apprentices take a common core and then choose one of two options.

IT Hardware Solutions Technicians undertake activities in the area of the infrastructure aspects of solutions such as servers and networks(fixed or mobile);

Typical job titles include IT Solutions Technician, Technical Analyst,Junior Support Analyst, IT Support Analyst, Systems Analyst, IT Technical Support, IT Systems Support Technician, Junior DevOps Professional, IT Service Desk or Technical Service Support (at 2nd, 3rd or 4th line support)

Or

IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.Typical job titles include IT Solutions Technician, Service Analyst, Junior Systems Analyst, Systems Developer, Database Technician, IT Support Analyst, IT Support Technician, IT Systems Support, Junior DevOps Professional, IT Service Desk or Applications Support Technician (at 2nd,3rd or 4th line support)

WHAT IS THE PROGRESSION?

Those completing the Digital Support Technician apprenticeship will be recognised for entry onto the BCS, the Chartered Institute for IT,Register of IT Technicians confirming SFIA level 3 professional competence. Those completing the apprenticeship can apply for registration.

ENTRY & DURATION:

Entry Requirements: The entry requirement for this apprenticeship will be decided by each employer but may typically be five GCSE’s at Grade C or higher.

Duration of Apprenticeship: Typically The apprenticeship will typically take 18 months to complete