My Level 5 Operational Departmental Manager Apprenticeship journey began just before the pandemic hit. With my workload increasing in this time, I was concerned that my qualification would have to take a back seat but, thankfully, it didn't. I worked closely with my tutors, who supported me throughout, and they helped me with monthly catch ups and a Teams call whenever needed. All my contact with my tutors was via online studying, which always worked well, and I didn't feel I was missing out because of this. I was completely overwhelmed with the news that I had not only received a distinction for my course, but also, I am the first apprentice at WS Training to achieve this apprenticeship. My confidence has grown immensely, and I feel proud of myself to have achieved this result. Thank you WS Training.