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Course Objectives:
• To identify the causes of anger and predict sources of conflict
• To prevent conflict arising
• See how different personality types deal with anger
• To redirect anger energy into constructive work
• Develop a personal action plan
Course Content:
• Understand the roots of anger
• Anger and personality
• Triggers and responses
• Coping mechanisms
• Learning to make new choices
• Developing a win: win solution to interpersonal communication
• Action planning
Duration: One Day