ILM Level 3 Certificate in Leadership & Management 12 Days

Aim & Objectives: The Level 3 Certificate in First Line Management aims to give practising and potential managers the foundation for their formal development. The programme content covers the Knowledge Requirements of the Level 3 S/NVQ in Management, and the assessments may provide evidence towards a portfolio for this qualification.

The programme has two primary objectives:

• To assist participants in gaining the basic knowledge required by a Manager
• To develop basic Management skills

Entry Requirements: Participants will normally be either practising or aspiring managers. Whilst there are no formal educational requirements, learners should have a background that will enable them to benefit from the programme.

Progression: Successful participants may benefit from career enhancement, and/or may progress to:

• Level 3 or 4 S/NVQ in Management depending upon their workplace responsibilities
• Level 4 Introductory Diploma in Management

Course Content: A minimum of 13 credit are required to complete this qualification and must be completed within 3 years.

Solving problems and making decisions (Unit covered in the Award)

• Know how to describe a problem, its nature, scope and impact
• Know how to gather and interpret information to solve a problem
• Know how to evaluate options to make a decision
• Know how to plan, monitor and review the implementation and communication of decisions

Understand how to establish an effective team (Unit covered in the Award)

• Understand how to develop and maintain effective working relationships
• Understand how to build a team

Understand how to motivate to improve performance (Unit covered in the Award)

• Understand the factors that influence motivation levels in the workplace
• Understand how a theory of motivation can be used to improve performance levels

Understanding conflict management in the workplace (Unit covered in the Award)

• Understand conflict management in the workplace

Understanding innovation and change in an organisation

• Explain innovation and change in an organisation
• Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation
• Understand the effects of innovation and change on people and teams in an organisation

Giving briefings and making presentations

• Be able to plan a briefing or presentation
• Be able to conduct a briefing or presentation
• Be able to evaluate a briefing or presentation

Developing yourself and others

• Know how to identify development needs
• Know how to develop self and others to achieve organisational objectives

Understanding discipline in the workplace

• Understand the legal aspects and organisational policy relating to discipline in the workplace
• Understand how to monitor discipline in the workplace

Understand organising and delegating in the workplace

• Understand how to organise people to achieve objectives
• Understand how to delegate to achieve workplace objectives

Each participant must complete to a national standard

• Work based assignment
• Change Management Report
• Unit Assessments