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This course will be delivered remotely.
Aim:
Enhance driver’s professionalism regarding everyday encounters while carrying out their daily duties.
Objectives:
Discuss company image and the role drivers have in enhancing it. Recognise the correlation between food and mood. Appreciate the consequences attached to anger, fatigue and risk taking. Consider the importance of customer care. Understand and explain the consequences of distracted driving. Outline the issues regarding driver performance.
This course will cover topics that include:
Sharing a definition of professionalism within road haulage Elements that influence driver behaviour First Impressions Aggressive driving Distracted driving
Duration: 3.5 hours