Level 2 Apprenticeship in Sales and Telesales -
NVQ Certificate in Sales
To complete this apprenticeship 50 credits are required consisting of the following:
18 Credits from Level 2 Certificate in Principles of Sales
5 Credits for each of the following Functional skills: Communication/English Application of Number/Maths level 1
22 Credits from Level 2 Certificate in Sales and Telesales of which 9 credits from mandatory Group A, a minimum of 4 credits and a maximum of, 8 credits from optional Group B and a minimum of 5 credits from optional Group C.
Unit No. | Mandatory Units | Credits | Level | GLH |
---|---|---|---|---|
201 | Time Planning in Sales | 2 | 2 | 13 |
202 | Complying with legal, regulatory and ethical requirements in a sales or marketing role | 2 | 2 | 13 |
214 | Deliver Reliable Customer Service | 5 | 2 | 33 |
Optional Units Group B | Credits | Level | GLH | |
203 | Selling face to face | 4 | 2 | 25 |
204 | Selling by telephone – inbound (cannot be taken with 205) | 4 | 2 | 27 |
205 | Selling by telephone – outbound (cannot be taken with 204) | 4 | 2 | 27 |
Optional Units Group C | Credits | Level | GLH | |
206 | Inputting and accessing sales or marketing data in information systems | 2 | 2 | 15 |
207 | Processing sales orders | 2 | 2 | 17 |
208 | Preparing and delivering a sales demonstration | 3 | 2 | 20 |
209 | Selling at exhibitions | 5 | 2 | 28 |
210 | Monitoring sales deliveries | 2 | 2 | 10 |
211 | Supporting customers in obtaining finance for purchases | 3 | 2 | 22 |
212 | Generating and qualifying sales leads | 2 | 2 | 15 |
213 | Meeting customers’ after sales needs | 3 | 2 | 14 |
215 | Manage personal development | 4 | 2 | 20 |
216 | Participate in meetings | 2 | 2 | 10 |
217 | Communicate information and knowledge | 3 | 2 | 10 |
302 | Obtaining and analysing sales-related information | 4 | 3 | 24 |
303 | Obtaining and analysing competitor information | 3 | 3 | 18 |
304 | Buyer behaviour in sales situations | 3 | 3 | 27 |
305 | Communicating using digital marketing/sales channels | 4 | 3 | 26 |
Knowledge Certificate Title (Technical Certificate) | Level |
---|---|
Level 2 Certificate in Principles of Sales (inc ERR) | 2 |
Functional Skills Title | Level |
---|---|
Maths | 1 |
English | 1 |
Additional Requirements | |
---|---|
ERR (included in level 2 Certificate in Principles of Sales | |
PLTS (included within Mandatory units of Competence certificate) |