Team Building

Course Overview:

Good team work can make or break any organisation.  All team members should be committed and responsible to and for each other.  This highly practical course will help team members and leaders offer conformity in their approach to customer satisfaction and is an essential foundation to the building blocks of good customer & internal relations.

Course Objectives:

By the end of the session, delegates will have;

• Identified area for improvement in their team
• Developed essential skills to ensure that they work as an effective team
• Practised essential communication skills
• Defined the qualities of an effective team
• Developed a personal action plan

Course Content:

Topics covered to include:

Effective Teams

• The qualities and Characteristics
• Participant Effectiveness

Self Awareness & Team Behaviour

• Group Behaviour
• Impact of individual behaviour on group effectiveness

Communicate in Teams

• Questioning & Listening Skills
• Giving & Receiving Feedback
• Information Sharing

Team Behaviour

• Positive & Assertive Behaviour
• Influencing Skills

Duration:

One Day