Managing Discipline & Grievance Interviewing

**Course Overview: ** This course will give delegates the opportunity to enhance their skills to enable the effective handling of discipline and grievance interviews, maintaining good employee relations throughout.

Course Objectives:

By the end of the session, delegates will have:

•    Reviewed the key elements of law surrounding discipline and grievance
•    Understood the reasons for complying with the law
•    Reviewed their current interviewing procedures
•    Understood the objectives of a discipline or grievance interview
•    Formulated the structure for an effective interview
•    Practised their interviewing techniques
•    Developed a personal action plan

Course Content:

•    Law policies procedures and best practice
•    Employee and employers rights
•    ACAS handbook
•    Preparation before interviewing
•    Understanding your objectives
•    Research, investigation and planning
•    The interview
•    Review of current/past interviews
•    Your opening
•    Key interpersonal skills
•    Handling the difficult interview both grievance and discipline
•    The close
•    The review
•    Why, when and how to review progress
•    Further action
•    Personal action plan

Duration:

One Day