Course Overview:
Today’s Senior Managers must be conscious of a variety of techniques and best practices to ensure their continued effectiveness. This course will assist them to achieve results and contribute effectively to their organisation’s success. It is a practical, relevant and developmental course using examples of management theories and practices.
Course Objectives:
· Understood the importance of good communication
· Developed their interpersonal skills to deliver successful communication
· Recognised the importance of non verbal communication
· Ensured that messages are sent and received in an appropriate manner
· Learnt how to adapt to different styles to improve their personal effectiveness and build relationships
Course Content:
· Developing your Personal Style and Effectiveness
- Successful communication
- The essential skills
- Behaviour styles
- Persuading and influencing
- Relationship strategies
- Communicating at different levels
· Reducing Stress and Improving Personal Organisation
- Clarifying your job role
- Management styles and adapting to needs
- The effects of poor time management
- The power of planning
- Problem ownership
- Making effective decisions
- Successful delegation
· Reducing Stress and Improving Personal Organisation
Duration:
Two Days