Development in Further Management Practices

Course Overview: Key skills in being a successful manager, including good communications and an understanding of what motivates a team and an understanding of various management styles.

Course Objectives:

• Understood the importance of good communication
• Developed interpersonal skills to deliver successful communication
• Recognised the importance of non verbal communication
• Ensured that messages are sent and received in an appropriate manner
• Learnt to adapt to different styles to improve effectiveness of communication and build relationships
• Understood the benefits of successful planning
• Developed personal action plans for self improvements

Course Content:

• Communicating to Connect
• Understanding communication
• Communication skills
• Being assertive
• Interpersonal skills
• Relationship strategies
• Communicating at different levels
• Stressful Management Techniques
• The Role of the Manager
• Management styles & adapting to needs
• Successful delegation
• The effects of poor time management
• The power of planning
• Problem ownership
• Making effective decisions

Duration: Two Days