Problem Solving

Course Overview:

Problem solving and decision making can be developed using tools and techniques specifically designed to assist in the process. However, creativity and innovation are equally important in the problem solving process, this course will enable delegates to take ownership of problems and generate effective solutions.

Course Objectives:

• Used tools and techniques for effective problem solving • Gained the confidence in their ability to plan the implementation of solutions to problems • Demonstrated creative solutions to set problem exercises • Reviewed communication skills within a conflict situation • Developed a personal action plan

Course Content:

• Introduction • Recognising the characteristics of creativity • Identifying your own personal style and the style of others • The tools and techniques of planning and problem solving • How to evaluate your options • Solutions and decision making • Reviewing your decisions • Creative problem solving in teams • Dealing with conflict • Develop a personal action plan

Duration: One Day