Course Overview:
Intended for personnel who are in the position of personal assistant to a Manager or Director.
The course introduces practical ways of developing communication, management, organisation and persuasion technique.
Course Content:
• Communicating
- Choosing and using the right medium
- The ‘right’ language
- Face-to-face
- In writing – letters, faxes, emails, memos, reports
- By telephone
- Through meetings
• Managing pressures
- Understanding their origin, nature and significance
- Priority-setting
- Handling ‘difficult’ people
• Organising
- Planning
- Setting the right goals
- Motivating people – managing the boss
- Managing other people
• Time Management
- Time planning
- Handling others’ priorities and your own
- Distinguishing the important from the urgent
- How and when to delegate
• Selling/persuading people
- Gaining and keeping their attention
- Getting commitment
- Delivering promises
- Handling wants v needs
- Features and benefits
• Being an ambassador
- Communication skills
- Traps
- Opportunities
- Limits of authority – apparent and actual
- Other constraints
Duration: One Day