WS Training is affiliated and associated with the following organisations:
To complete this apprenticeship 58 credits are required consisting of the following:
A minimum of 40 credits must be achieved through completion of units at level 3 or above.
Designed for learners to demonstrate:
Group A: Mandatory Units (27 credits)
| Unit Code | Unit Title | Level | Credits |
|---|---|---|---|
| B&A 40 | Communicate in a business environment | 3 | 4 |
| M&L 9 | Manage personal and professional development | 3 | 3 |
| B&A 57 | Principles of business communication and information | 3 | 4 |
| B&A 58 | Principles of administration | 3 | 6 |
| B&A 59 | Principles of business | 3 | 10 |
**Group B: Optional Units (minimum 13 credits) **
| Unit Code | Unit Title | Level | Credits |
|---|---|---|---|
| B&A 41 | Contribute to the improvement of business performance | 3 | 6 |
| B&A 42 | Negotiate in a business environment | 3 | 4 |
| B&A 43 | Develop a presentation | 3 | 3 |
| B&A 44 | Deliver a presentation | 3 | 3 |
| B&A 45 | Create bespoke business documents | 3 | 4 |
| B&A 46 | Contribute to the development and implementation of an information system | 3 | 6 |
| B&A 47 | Monitor information systems | 3 | 8 |
| B&A 48 | Evaluate the provision of business travel or accommodation | 3 | 5 |
| B&A 49 | Provide administrative support in schools | 3 | 5 |
| B&A 50 | Administer parking and traffic challenges, representations and civil parking appeals | 3 | 5 |
| B&A 51 | Administer statutory parking and traffic appeals | 3 | 6 |
| B&A 52 | Administer parking and traffic debt recovery | 3 | 5 |
| B&A 53 | Administer legal files | 3 | 5 |
| B&A 54 | Build legal case files | 3 | 5 |
| B&A 55 | Manage legal case files | 3 | 5 |
| B&A 60 | Manage an office facility | 3 | 4 |
| B&A 61 | Analyse and present business data | 3 | 6 |
| B&A 14 | Produce business documents | 2 | 3 |
| B&A 16 | Store and retrieve information | 2 | 4 |
| B&A 17 | Produce minutes of meeting | 2 | 3 |
| B&A 18 | Handle mail | 2 | 3 |
| B&A 21 | Prepare text from shorthand | 2 | 6 |
| B&A 22 | Prepare text from recorded audio instruction | 2 | 4 |
| B&A 25 | Maintain and issue stationery and supplies | 2 | 3 |
| B&A 27 | Contribute to the organisation of an event | 2 | 3 |
| B&A 28 | Organise business travel or accommodation | 2 | 4 |
| B&A 29 | Provide administrative support for meetings | 2 | 4 |
| B&A 30 | Administer human resource records | 2 | 3 |
| B&A 31 | Administer the recruitment and selection process | 2 | 3 |
| B&A 32 | Administer parking dispensations | 2 | 3 |
| B&A 33 | Administer finance | 2 | 4 |
| B&A 35 | Buddy a colleague to develop their skills | 2 | 3 |
| B&A 39 | Employee rights and responsibilities | 2 | 2 |
| B&A 66 | Support environmental sustainability in a business environment | 4 | 4 |
| B&A 67 | Resolve administrative problems | 4 | 6 |
| B&A 68 | Prepare specifications for contracts | 4 | 4 |
| B&A 20 | Prepare text from notes using touch typing | 2 | 4 |
Group C: Optional Units (maximum of 10 credits)
| Unit Code | Unit Title | Level | Credits |
|---|---|---|---|
| M&L 10 | Promote equality, diversity and inclusion in the workplace | 3 | 3 |
| M&L 11 | Manage team performance | 3 | 4 |
| M&L 12 | Manager individuals performance | 3 | 4 |
| M&L 13 | Manage individuals development in the workplace | 3 | 3 |
| M&L 14 | Chair and lead meetings | 3 | 3 |
| M&L 16 | Encourage innovation | 3 | 4 |
| M&L 18 | Procure products and/or services | 3 | 5 |
| M&L 19 | Implement change | 3 | 5 |
| M&L 20 | Implement and maintain business continuity plans and processes | 3 | 4 |
| M&L 23 | Participate in a project | 3 | 3 |
| M&L 25 | Develop and maintain professional networks | 4 | 3 |
| M&L 27 | Develop and implement an operational plan | 4 | 5 |
| M&L 34 | Manage physical resources | 4 | 4 |
| M&L 36 | Prepare for and support quality audits | 4 | 3 |
| M&L 38 | Manage a budget | 4 | 4 |
| M&L 40 | Manage a project | 4 | 7 |
| M&L 41 | Manage a business risk | 4 | 6 |
| M&L 43 | Recruitment, selection and induction practice | 4 | 6 |
| CS 25 | Organise and deliver customer service | 3 | 5 |
| CS 31 | Resolve customer complaints | 3 | 4 |
| CFAQ 30 | Using email | 3 | 3 |
| CFAQ 41 | Word Processing Software | 3 | 6 |
| CFAQ 32 | Website Software | 3 | 5 |
| CFAQ 33 | Spreadsheet Software | 3 | 6 |
| CFAQ 34 | Presentation Software | 3 | 6 |
| CFAQ 29 | Bespoke Software | 3 | 4 |
| CFAQ 35 | Database Software | 3 | 6 |
Group D: Optional Units (maximum of 8 credits)
| Unit Code | Unit Title | Level | Credits |
|---|---|---|---|
| M&L 15 | Principles of leadership and management | 3 | 8 |
| CFAQ 36 | Principles of marketing research | 3 | 5 |
| CFAQ 37 | Principles of marketing and evaluation | 3 | 7 |
| CFAQ 38 | Principles of digital marketing and research | 3 | 7 |
| CFAQ 39 | Principles of marketing stakeholders relationships | 3 | 3 |
| CS 26 | Understand the customer service environment | 3 | 5 |
| B&A 56 | Understand the legal context of business | 3 | 6 |
| CFAQ 40 | Principles of Social Media within a business | 3 | 6 |
BARRED UNITS:
| This unit | Is barred against this unit |
|---|---|
| Evaluate the provision of business travel or accommodation | Organise business travel or accommodation |
| Organise business travel or accommodation | Evaluate the provision of business travel or accommodation |
| Participate in a project | Manage a project |
| Manage a project | Participate in a project |
Functional Skills to the following levels
| Functional Skills Title | Level |
|---|---|
| Maths | 2 |
| English | 2 |
| ICT | 2 |
Additional Requirements:
Employee Rights and Responsibilities
The Employee Rights and Responsibilities component of the apprenticeship can be achieved through either achieving unit Employee rights and responsibilities (QCF) - this is an optional unit included within the combined qualification, or the Skills CFA ERR Workbook